Privacy Policy

Who we are

Our website address is: https://eleanoroates.co.uk.

Within this website we offer three services and these are:

Lella Laughter Yoga, Distant Reiki Healing and Nidra Technique.

We share your concerns about online privacy. This Privacy Policy outlines the information we collect on https://eleanoroates.co.uk and how we use it.

By using https://eleanoroates.co.uk or by purchasing any product or service through this website, you agree to the collection and use of information outlined in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use https://eleanoroates.co.uk.

https://eleanoroates.co.uk may amend or update this Privacy Policy from time to time. We will notify you of changes to the Privacy Policy by updating this page. Please review our Privacy Policy regularly.

For Bookings

When visitors choose to book an appointment, this could be with Lella Laughter Yoga, Distant Reiki Healing or Nidra Technique, we will collect the data requested to allow a booking to proceed. The information we ask for is your name, email address and the bank account you wish to use to pay for the session.

For Online and In-Person Sessions

Upon a consultation, we may also ask you to provide us with information regarding your personal or professional interests, lifestyle, health conditions and wellbeing – this is to ensure we deliver the best service to you – this information will not be disclosed or used for any marketing purposes.

We may record feedback from sessions.


We require this information to understand your needs and provide you with a better service and in particular for the following reasons:

  • Internal customer record management.
  • To improve our products and services.
  • We may also follow up, either by e-mail, phone or mail, to people who have received a treatment as part of our customer care procedure.
  • We may also communicate by email or phone about a specific booking or in response to an enquiry via our website.
  • Where permission is obtained or a legitimate interest is evident – we may also send promotional e-mails about new products, new treatments, special offers or other information that we think you may find interesting using a valid e-mail address.

For full information about what details we ask of you in order to involve you in our Reiki or Laughter Yoga sessions, please follow these links:

Useful information prior to a Reiki session

Laughter Yoga Liability Release Form

If you believe that any information we are holding on you is incorrect or incomplete, please write or e-mail us as soon as possible to the above address. We will correct any information which was found to be incorrect promptly.

What personal data we collect

https://eleanoroates.co.uk collects the following information regarding visitors to the web site: domain name, information regarding which pages are accessed, information volunteered by you (such as survey information), e-mail address and site registrations.

We collect information from you when you decide to make a booking with us.  This information is your name, email address and your bank account details so that you can purchase a session. Your payment details are not stored on our system.

https://eleanoroates.co.uk will analyse the web site data to constantly improve the value of the materials available for our subscribers, where possible tailoring the material to individual requirements.

We will also collect the visitor’s IP address and browser user agent string to help spam detection.

We will never trade or lease e-mail addresses to any companies outside of https://eleanoroates.co.uk.

We will store the information you give us securely, in line with the General Data Protection Regulation.

Cookies

If you make a booking on our website you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you decide to make another booking. These cookies will last for one year.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

Google AdSense

Third party vendors, including Google, use cookies to serve ads based on a user’s prior visits to your website.

Google’s use of the DoubleClick cookie enables it and its partners to serve ads to your users based on their visit to your sites and/or other sites on the Internet.

Embedded content from other websites

Articles on this website may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Analytics

https://eleanoroates.co.uk collects non-personally identifiable information about your visit including your IP addresses, type of browser, Internet Service Provider (ISP), geographic location, date/time stamp, pages visited, and which links were clicked. We use this information to analyse trends, develop the site design, administer the site, and gather demographic information.

Who we share your data with

https://eleanoroates.co.uk works with third parties, for example Stripe and Calendly who provide services, including but not limited to order processing, fulfillment, and payment. Personally identifiable information, including financial information, is shared with these third parties for the purpose of providing the services.

Access to your information

If you would like a copy of the information that we hold on record for you, please email oates_eleanor@hotmail.co.uk or write to us at the postal address at the end of this Privacy Policy.

We ask that you keep us up to date with your information so that we hold the correct information for you. You can ask us to update or remove information that you think is incorrect.

What rights you have over your data

We will never sell or share your information with any other organisation for marketing purposes. We will only share your information if we are required to do so by law or for our partners to provide services we cannot deliver inhouse, such mailing houses or IT specialists. We only choose partners we can trust who abide by the requirements of the Data Protection Act.

You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
The right to be informed – How your information is stored and used
The right of access – A Subject Access Request
The right to rectification – Correcting any information deemed incorrect
The right to erasure – Removal from database
The right to restrict processing – Permission to store but not to process data
The right to data portability – It allows you to move, copy or transfer personal data easily
The right to object – Example; processing based on legitimate interests
Rights to automated decision making – The right NOT to be subject to a decision

Marketing

Periodically, we would like to send you further information about our products and services. If you have consented to marketing, you can opt out at any time.

Copyright

All products on this website are copyright of Eleanor Oates and should not be copied part/fully or transferred into any mode of communication.

Complaints

If you are not happy with any aspect of the way in which we process your information then please email oates_eleanor@hotmail.co.uk. You can also complain using the Information Commissioner’s Office by following this website link https://ico.org.uk/make-a-complaint/.

Contact information

Information about Eleanor Oates and eleanoroates.co.uk website

Organisation Name: eleanoroates.co.uk

Organisation Address: C/O Highfield, Horn Lane, New Mill, Holmfirth, Huddersfield, HD9 7HG

Telephone Number:  0781 484 3051

Person Responsible: Eleanor OatesPlease contact us with any questions about our Privacy Policy at this email address: oates_eleanor@hotmail.co.uk.